Privacy Policy

1. Introduction

Beaverbuilt ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our furniture assembly booking platform and related services.

2. Information We Collect

We collect the following types of personal information:

• Contact information — name, email address, phone number.
• Service address — street address, apartment/unit, city, state, and ZIP code.
• Payment information — processed securely through Stripe; we do not store full card numbers.
• Account credentials — email and hashed password for authentication.
• Order details — services requested, scheduling preferences, and special instructions.

3. How We Use Your Information

Your information is used to:

• Process and fulfill your furniture assembly orders.
• Communicate with you about your orders, including confirmations and status updates.
• Assign and coordinate with assembly technicians.
• Process payments and issue refunds.
• Send transactional SMS and email notifications.
• Verify your identity via phone verification.
• Improve our services and customer experience.

4. SMS / Text Messaging

When you provide your phone number and consent to receive SMS messages during the booking process, we may send you the following types of text messages:

• Order confirmations — confirming your booking details.
• Status updates — notifying you when your order is confirmed, a technician is assigned, or your service is complete.
• Assembler assignments — informing you about your assigned technician and their estimated arrival.
• Scheduling reminders — reminding you of upcoming appointments.
• Verification codes — one-time codes used to verify your phone number.

Message frequency: Message frequency varies. SMS messages are transactional only and are sent in direct relation to your order activity. We do not send marketing or promotional text messages.

Opt-out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. Opting out of transactional messages may affect our ability to send you important service updates.

Help: For help with SMS, reply HELP to any message or contact us at [email protected].

Message & data rates may apply. Check with your mobile carrier for details about your messaging plan. Carriers are not liable for delayed or undelivered messages.

Your consent to receive SMS messages is not a condition of purchasing our services.

We do not sell or share your mobile phone number or SMS consent/opt-in data with third parties for marketing purposes.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your information is shared only with:

• Assigned technicians — your name, phone number, and service address are shared with the technician assigned to your order so they can perform the service.
• Payment processors — Stripe processes your payment information securely.
• SMS providers — Twilio delivers transactional text messages on our behalf.
• Hosting providers — our platform infrastructure providers store your data securely.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure password hashing, and restricted access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us at [email protected].

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Opt out of SMS communications by replying STOP.

To exercise these rights, contact us at [email protected].

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +1 (832) 851-4668
• Address: Houston, TX