Terms of Service & Cancellation Policy

1. Terms of Service

By placing an order, you ("Customer") agree to engage Beaverbuilt ("Company") to perform furniture assembly services at the address and time specified in your order. The assigned technician will arrive within the selected time slot. If you are not available at the scheduled time, the technician may wait up to 15 minutes before the appointment is considered a no-show, and a service fee may apply. All services are subject to availability and local conditions.

2. Cancellation & Refund Policy

• Orders may be cancelled free of charge while in "Pending" or "Confirmed" status (before a technician is assigned).
• Once a technician has been assigned or dispatched, a 25% cancellation fee will be deducted from the total order amount.
• Orders that are already in progress cannot be cancelled.
• Approved refunds (minus any applicable fees) are typically processed within 5-7 business days to the original payment method.

3. Rescheduling Policy

You may reschedule your order at no additional cost before the technician begins work. Rescheduling requests are subject to technician availability. You can reschedule through your order details page or by contacting our support team.

4. Communication Consent (TCPA Disclosure)

By providing your phone number and checking the SMS consent checkbox during registration or booking, you expressly consent to receive transactional SMS/MMS messages (order confirmations, status updates, technician arrival notifications, scheduling reminders, and verification codes), email notifications, and phone calls from Beaverbuilt and its service partners regarding your order.

Message and data rates may apply. Message frequency varies based on your order activity. You may opt out of non-essential messages at any time by replying STOP to any SMS message or contacting us at [email protected].

5. SMS Communications

By providing your phone number and consenting to receive SMS messages during the booking process, you agree to receive transactional text messages from Beaverbuilt related to your orders. These messages may include:

• Order confirmations and status updates.
• Technician assignment and arrival notifications.
• Scheduling reminders.
• Phone number verification codes.

You may opt out at any time by replying STOP to any SMS message. After opting out, you will no longer receive text messages from us. To resume messages, reply START. For help, reply HELP or email [email protected].

Message frequency varies based on your order activity. Messages are transactional only; we do not send marketing texts. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

We do not sell or share your mobile phone number or SMS consent/opt-in data with third parties for marketing purposes.

Your consent to receive SMS is not a condition of purchase. See our Privacy Policy for more details on how we handle your data.

6. Privacy & Data Use

Your personal information (name, email, phone number, address) is collected solely for the purpose of providing and improving our services. We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data is shared only with the assigned technician for service fulfillment and with payment processors for transaction processing.

7. Liability & Disputes

Our technicians carry liability insurance. In the event of damage during assembly, you must file a dispute within 48 hours of service completion. Disputes are reviewed on a case-by-case basis, and resolution may include repair, replacement, or refund at the Company's discretion.

8. Payment Terms

Payment is processed upon order placement. All prices are displayed in US Dollars and include applicable service fees. Tax is calculated based on the service address. By completing your order, you authorize the charge to your selected payment method.